Privacy Policy
Your Privacy is Our Priority
📋 Table of Contents
• 1. Introduction
• 2. Information We Collect
• 3. How We Use Your Information
• 4. Information Sharing and Disclosure
• 5. Data Security
• 6. Data Retention
• 7. Your Privacy Rights
• 8. Children's Privacy
• 9. International Data Transfers
• 10. Third-Party Services
• 11. Cookies and Tracking
• 12. Changes to Privacy Policy
• 13. Contact Us
1. INTRODUCTION
Welcome to BanaChef AI. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
🔒 Key Commitment: We will never sell your personal information to third parties. Your data is used solely to provide and improve our Service.
2. INFORMATION WE COLLECT
2.1. Information You Provide Directly
When you register for an account or use our Service, we may collect:
Account Information: Name, email address, password (encrypted), profile photo
Profile Data: Dietary preferences, allergies, health goals, cooking skill level
User Content: Custom recipes, food photos, pantry items, meal plans, reviews, and comments
Payment Information: Processed securely through Apple App Store or Google Play Store (we do not store credit card details)
2.2. Information Collected Automatically
When you use our Service, we automatically collect certain information:
Device Information: Device type, operating system, unique device identifiers, mobile network information
Usage Data: Features accessed, time spent on app, interaction patterns, search queries
Location Data: Approximate location based on IP address (precise location only with your permission)
Log Data: IP address, browser type, access times, pages viewed, crash reports
2.3. Information from Third Parties
We may receive information from third-party services:
Social Media Login: If you sign in via Google or Apple, we receive basic profile information (name, email, profile picture)
Analytics Providers: Aggregated usage statistics and performance metrics
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
Service Provision
To create and manage your account, provide personalized meal recommendations, enable AI features (image recognition, recipe generation), and sync data across devices.
Communication
To send you service-related notifications, respond to inquiries, provide customer support, and send promotional materials (with your consent).
Improvement & Analytics
To analyze usage patterns, improve our AI algorithms, develop new features, and conduct research and analytics.
Security & Fraud Prevention
To detect and prevent fraud, abuse, and security incidents, and to protect the rights and safety of our users.
Legal Compliance
To comply with legal obligations, respond to lawful requests, and enforce our Terms of Service.
AI Training
To train and improve our machine learning models using anonymized and aggregated data (food images, recipe data).
4. INFORMATION SHARING AND DISCLOSURE
🛡️ Our Commitment
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
Service Providers: With trusted third-party vendors who assist us in operating our Service (cloud hosting, analytics, customer support). These providers are contractually obligated to protect your data.
AI Technology Partners: We use Google's Gemini API for AI features. Data sent to Gemini is processed according to Google's privacy policies.
Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred (you will be notified).
With Your Consent: We may share information for any other purpose with your explicit consent.
5. DATA SECURITY
Your Security is Our Top Priority
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted between your device and our servers is encrypted using TLS/SSL protocols.
Secure Storage
Personal data is stored on secure servers with restricted access and regular security audits.
Authentication
Multi-factor authentication available for enhanced account security.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
⚠️ Important: While we strive to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and do not share your account credentials.
6. DATA RETENTION
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Account data is retained while your account is active. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal compliance, dispute resolution, or fraud prevention. Anonymized usage data may be retained indefinitely for analytics and AI training purposes.
7. YOUR PRIVACY RIGHTS
Access & Portability
You have the right to access your personal data and request a copy in a portable format.
Correction
You can update or correct your personal information through your account settings or by contacting us.
Deletion
You can request deletion of your account and personal data at any time.
Opt-Out
You can opt out of marketing communications and certain data collection practices.
Data Processing Objection
You have the right to object to certain processing of your personal data.
Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
8. CHILDREN'S PRIVACY
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable laws. By using our Service, you consent to the transfer of your information to our facilities and service providers globally.
10. THIRD-PARTY SERVICES
Our Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information. This Privacy Policy applies only to information collected by BanaChef.
11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our Service. We use: Essential Cookies (required for Service functionality), Analytics Cookies (to understand usage patterns), and Preference Cookies (to remember your settings).
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice (such as an in-app notification or email). Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Email
contact@banana.care
Support Email
contact@banana.care
Website
www.chef.banana.care
📧 We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.
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